Earn continuing education credits by taking this quiz on the article that begins on page 30 of this issue. A grade of 70% or above will earn you a certificate of completion for two nationally certified continuing education hours. This is an open-book quiz. After reading the article, complete the quiz by circling one of the three multiple-choice answers for each question. Please give only one response per question. Incomplete answers will be marked as incorrect. Send a photocopy of the page along with your payment of $35 (NAADAC members) or $50 (nonmembers). Please complete fully the information section below; print clearly.
1. A poor handoff during the first telephone contact between a client and a treatment program could end with:
a. A referral to a program that more closely meets client needs.
b. A transfer to a staff member's voicemail recording.
c. A lengthy conversation with a staff member.
2. According to the 2004 Treatment Episode Data Set (TEDS), this percentage of clients discharged from residential treatment fails to start a new level of care.
3. According to the authors, a staff's commitment to achieving successful handoffs from one level of care to another must begin with the commitment of:
a. Leaders in the organization.
c. The clients themselves.
4. The authors state that client noncompliance in making handoffs successful should result in this action on the part of programs.
a. Devoting more attention to the handoff process
b. Focusing more on other processes of care
c. Being more demanding of clients
5. This phrase best describes how industries successful in handoffs tend to execute them.
a. Handoffs are “delivered” in person.
b. Handoffs are “exchanged” as quickly as possible.
c. Handoffs are “sent” without face-to-face sharing of informa- tion.
6. Sentara Healthcare's script to communicate verbally a patient's status between surgery and intensive care is enhanced with the addition of:
a. A follow-up reminder call.
b. Interactive television screens at both locations.
c. Blackboard data.
7. The best time for a client to arrive in a residential program is:
a. A time synchronized with the typical client regimen in the program.
b. During group meeting time.
c. At the staff's preference.
8. Clients at Palladia, Inc. improved their participation in continuing care after residential treatment when they were required to attend:
a. A final discussion with their primary counselor in the resi- dential program.
b. A series of group meetings.
c. An orientation session about continuing care.
9. A combination of caseworker outreach and reminder calls to clients resulted in the Georgetown County Alcohol and Drug Abuse Commission reducing no-show rates for a first outpatient appointment from 51% to:
10. To improve successful transfers between detox and outpatient care, Manatee Glens sent these individuals to the detox facility to talk to clients.
a. Staff caseworkers
b. Recovery coaches
c. The executive team
Addiction Professional 2008 September-October;6(5):55